We take pride in the unrivaled quality found in each and every Pageantry home. We attribute this to our strict quality control standards and ongoing quality improvement, starting with checkpoint standards that ensure precision and accuracy in our construction, products and timelines every time.

Homeowner Orientation/Walk-Through

Our trained Customer Care field supervisors conduct the Homeowner Orientation/Walk-Through. Homeowners can expect to be guided through the home, given care and operating instructions, and advised on all items to be closely inspected now and prior to the closing of their new home. This is the time to ensure every structural and optional aspect of the home is in proper working order. Any repairs will be noted and taken care of immediately (within two days).

Homeowners will also be given the opportunity to schedule a 30-day follow-up meeting with their Customer Care representative to address any newly discovered repair items or discuss questions related to their warranty or maintenance of the home. Even better, your Customer Care representative is assigned to you for the entire duration of the warranty period to assist you in every way.

Customer Care System

Our Customer Care department has one vision — to provide you with outstanding service. Every Customer Care team is diligent in ensuring any repairs are done to our strict specifications and that follow-up is an integral part of the process.

Our Customer Care department has developed a reputation for quickly responding to every homeowner’s service requirements. This is made possible because our team is staffed with experienced, service-oriented professionals who are trained in working directly with homeowners and trade contractors.

One hundred percent satisfaction — that’s our customer care pledge to you. We meet this ambitious goal through a number of ways, including periodic surveys that are sent to homeowners to assess their satisfaction with the quality of our warranty service and any repairs to their home. Although negative feedback is the exception rather than the norm, we respond to any negative survey immediately with a phone call and visit by one of our Customer Care field supervisors or the Customer Care director, depending on the nature of the survey.

Customer Service Contact Information:

Nevada: 702.253.2080
Arizona: 602-424-3319